Book your reservation on our website to get the best price guarantee, a secure payment and a customized follow up. At 14 days before your arrival, the online payment and credit card is the best way to guarantee your reservation.

Booking with credit card and online payment

If you want to guarantee your reservation by credit card or virtual credit card, you will be asked to provide your banking information. By booking on our website your banking information are secure and encrypted with Amenitiz Pay system. Visa, Mastercard and American Express are accepted.

Booking and bank transfer

If you want to guarantee your reservation by bank transfer, we invite you to e-mail at [email protected] in order to get the information needed and a booking reference you’re your transaction. 100% of the reservation’s total amount will be asked as a prepayment. The transaction should arrive on our bank at least 14 days before your arrival otherwise the booking can be cancelled.

Booking and cash

If you want to guarantee your reservation with cash, all payment should be given at the reception desk. The amount of cash should not exceed 1000€. In accordance to the section L113-3 from the consumerism French law, Clos de la Rivière does not accept any payment with bank check.

Minimum 3 days rental

All reservation has to be booked between 3 nights minimum and 89 nights maximum.

In order to guarantee your reservation, the total amount of 100% of your booking will be asked.

CANCELLATION FEES AND TERMS
If you need to cancel your reservation, some fees may apply regarding the request’s timing delay:

● Your reservation can be cancelled without any fees until 14 days before your arrival date.

● If your reservation is cancelled between 14 to 7 days before your arrival, 50% of the total booking price will be charge. ● If your reservation is cancelled after 7 days before your arrival, 100% of the total booking price will be charge.

● If the customer does not show up on his arrival date, 100% of the total booking price will be charge.

● In case of any early checkout, there will be no refund as 100% of the total booking price will be charge. All cancellations or modifications request should be request by e-mail at [email protected]

Cancellations

For cancellations due to major force, you should send your request with all the related documentation as proof.  Postpone: All postponing request should be sent as soon as possible before the arrival date. The request will be considered depending on the availabilities and will be adjust to the booking price of the new reservation dates. Clos de la Rivière, Design-Hôtel-Appart*** has a right to change its booking conditions if necessary and agrees to inform the customers in the best possible delay.

The deposit

A deposit of 800€ will be asked by credit card pre-authorization before your stay. After your departure we will check the appartement good conditions before releasing your deposit in a delay of 10days renewable. (This delay cannot exceed 60days)

Best price guarrantee

By booking your reservation on our website you will be guaranteed: • the best price available • the latest availabilities • a booking without fees nor intermediates • a direct processing of your reservation • a direct help and assistance form our team